FAQ

What is a provenance record?

A provenance record is a shareable digital record created from information you submit (photo/PDF, title, description, attributes). It's built to provide a clean, structured record view with an on-chain reference.

Does a record prove authenticity or ownership?

No. Records are not legal proof of authenticity, ownership, value, or regulatory compliance. They are a digital record of the information provided during creation.

What does "verification" mean?

"Verification" means reviewing the record view and its recorded details (and, where shown, the on-chain tx hash reference). It does not authenticate the physical item.

Do I need an account?

You can create records as a guest or with a registered account. Guest access has limited features and a shorter payment window.

Who can view a record?

Records can be link-based. Anyone with the link may be able to view the record, so treat the link like a key.

How much does a record cost?

The current price is 39.00 PLN per record (VAT exempt). Where an approximate EUR equivalent is shown (e.g. ~€9), it is for informational purposes only — it is not binding and may not reflect the actual exchange rate. The only billing currency is PLN (Polish zloty).

When do I pay?

Payment is postpaid. The charge becomes due 30 days after record creation for registered users, or 24 hours for guest users. The exact due date is shown when you create a record and in the billing dashboard. Payments are processed through Stripe.

Can I save billing details for future invoices?

Yes. Registered users can provide billing details in their account and reuse them for future invoices. Guest users may provide billing details for a specific transaction, but these details are not stored as a reusable billing profile for future use.

Can invoices be issued automatically?

Yes. If billing details are provided, invoices may be issued automatically for future payments. Automatic invoicing applies to future payments only and should not be understood as a guarantee of retroactive invoice issuance for payments made before billing details were provided or before automatic invoicing was enabled.

What currency am I billed in?

PLN (Polish zloty) is the only transaction currency. All charges, invoices, and payment obligations are in PLN. If you see an EUR amount anywhere on the site, it is an approximate equivalent for informational purposes only.

What happens if I don't pay?

If a charge is not paid by its due date, your account may be suspended. While suspended, you cannot create new records. Your existing records remain accessible. Once all overdue charges are paid, your account is reactivated.

Can I cancel or get a refund?

When you create a paid record, you are asked to consent to the immediate performance of the service. Because the record is created and made available immediately (including the on-chain reference, where applicable and technically available), the service is usually fully performed at that point and the right of withdrawal is lost.

As a result, refunds are generally not provided after record creation. However, this does not affect your statutory rights. Refunds may still be granted in justified cases, such as technical errors, duplicate charges, payments collected in error, or other exceptional situations reviewed case by case.

If you believe the service was not delivered as described, you may submit a complaint — see our Terms of Use for details.

What is my right of withdrawal?

If you are a consumer, you generally have a 14-day right of withdrawal for distance contracts. However, because the service is performed immediately upon your consent and the record is created and made available right away, this right is typically lost once the service has been fully performed. The exact legal basis and conditions are described in our Terms of Use.

Who is responsible for the uploaded content?

The person submitting the content is responsible for it. You should upload only content you own or have permission to use (photos, PDFs, descriptions, and attributes).

Can I digitize records issued by third parties?

Yes, if you have the right to use and display that record and its contents. If the third-party document includes personal data or confidential information, make sure you have a lawful basis to process it and that you do not exceed what is necessary.

What should I avoid uploading?

Please do not upload sensitive personal data, confidential materials, trade secrets, or anything you would not want stored or potentially shared via a link.

What data do you collect?

We process your uploads (photos/PDFs), the information you enter for the record, account data (if registered), billing data, invoice-related billing details (if provided), and basic technical logs needed for security and reliability. Details are described in our Privacy Policy.

Do you use AI to generate the record draft?

Yes. We use third-party AI services to analyze your upload and generate a structured draft. The draft is always presented for your review and editing before a record is created. This automated analysis does not make decisions that produce legal effects concerning you.

Can I delete a record?

Yes. If the interface provides a delete option (for example in "My Records"), you can remove your records there. If you run into issues, use the contact/feedback form and we'll help.

Deleting removes off-chain data (such as the record page and uploads) where technically feasible. On-chain transaction references (tx hashes) cannot be deleted because blockchains are immutable.

Are you a certification body / can you issue official EU product records?

No. The platform is not a notified body, auditor, or regulatory certification authority. We do not issue CE records, conformity assessments, or other official compliance certifications. We provide tools to create and share digital records, including digitization of records issued by third parties.

Can I call these "records" on my website?

You can, but be careful with wording. In many industries "record" implies formal certification. For clarity, consider phrases like "digital record", "provenance page", or "record view" and include a short disclaimer about what is (and isn't) being proven.

Do you store anything on a blockchain?

Yes. Each record is anchored on the Base blockchain. The only element stored on-chain is the transaction hash (tx hash). Your uploads, record content, and personal data are not written to the blockchain. You can copy the tx hash from the record view and open it on BaseScan to check the transaction status. A "Success" status means the transaction was executed on-chain — it does not authenticate the physical item.

BaseScan is a third-party explorer. Opening it may share your IP address and standard browser data with BaseScan.

Will you add QR codes and NFC tags?

Yes — QR and NFC are planned to make it easier to open a record view in real-world workflows (in store, at auctions, during delivery). Availability and exact behavior may change as we validate the product.

Can QR/NFC labels be copied?

Any printed label can be copied. That's why label scanning should open a record view that helps users review the record, issuer identity (planned), and other signals. Stronger anti-cloning approaches may be added later depending on use case.

Will records have an issuer identity?

Issuer profiles and trusted identities are planned. The goal is to make it clear who created the record and under what organization/team, especially for professional use cases.

How do I report misuse or a fake record?

Use the feedback/contact option on the site. Share the record link and a short description of the issue. We review reports and take reasonable steps to address them.

Where can I read the legal and privacy details?

Please refer to our Privacy Policy and Terms of Use.